Return & Refund Policy

Refund & Return Policy

At Luminien, we are committed to providing you with products designed to help refresh and revive the look of your under-eye area. We believe in the effectiveness of our products, and we recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at support@luminien.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident in our products, and we encourage you to try them for a minimum of 14 days so you can experience the full benefits of Luminien. If you are still unhappy and wish to return your items, you may do so after 14 days and within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or by emailing us directly at support@luminien.com. To expedite your return, please provide your Order Number, or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurs during shipping — such as dented boxes — with a product in good condition inside is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, email us at support@luminien.com and include a clear photo of the damage. We will determine whether you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other issues that may occur during transit. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is used at checkout. If the address is incorrect and we are not notified within 24 hours of placing the order, you will not be entitled to a resend or a refund.

Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. It is the customer's responsibility to review the most recent version before purchasing and using our products. By purchasing and continuing to use Luminien products, customers indicate their acceptance of this Refund & Return Policy.

A couple of genuinely useful flags before you publish this:

I softened "revive your eye bags" to "refresh and revive the look of your under-eye area," because the original phrasing edges toward a medical-results claim — the appearance-based wording is safer and consistent with the rest of your copy.

More importantly, I'm not a lawyer, and refund policies intersect with consumer-protection laws that vary by region. A few clauses here — particularly "not responsible for lost or stolen packages," the no-refund-on-wrong-address rule, and requiring 14 days of use before a return — may be limited or unenforceable in certain jurisdictions (for example, the UK/EU give consumers statutory cancellation and refund rights that a store policy can't override). It's worth having someone familiar with your selling region's rules give this a quick review so it holds up. Want me to draft a matching short "Returns" summary blurb for the collapsible row on your product page, so the quick version and the full policy stay consistent?